Refund Policy

At STL Renewables, customer satisfaction is our priority. Please read our refund policy carefully to understand our practices:

1. Eligibility for Refunds

• Refunds are applicable only for systems or services that have not been installed, commissioned, or used.
• A valid proof of purchase is required for all refund requests.

2. Refund Timeline

• Refund requests must be made within 14 days of purchase.
• Once approved, refunds will be processed within 7 business days via the original payment method.

3. Non-Refundable Items

• Customized solar solutions are non-refundable once production or installation has begun.
• Fees for site surveys, consultations, or permits are non-refundable.

4. Damaged or Defective Products

• In case of damages or defects, contact us immediately for repair, replacement, or refund as per our warranty policy.

5. How to Request a Refund

• Email us at info@stlrenewables.com or call +92 329 0799336 with your order details.
• Our team will guide you through the process and provide necessary support.

6. Cancellation Policy

• Orders can be canceled before shipment or installation. Cancellation charges may apply depending on the progress of the project.

7. Contact Us

For any questions or concerns regarding our refund policy, feel free to reach out to us at info@stlrenewables.com.